Introduction
If your uploaded images appear corrupted or do not display correctly, this guide can help you identify the most common causes and resolve the issue quickly. In many cases, the problem is related to the image file name, a temporary service outage, or a support issue that requires further assistance.
Issue description
Uploaded images may fail to render, appear broken, or become corrupted after upload. This can happen when the image file name contains special characters or when a third-party image service such as Getty Images is temporarily unavailable.
Signs
The image uploads successfully but does not appear in the editor or published content.
The image appears broken, distorted, or corrupted after upload.
The issue happens only with certain images or Getty Images assets.
Basic troubleshooting steps
Check the image file name and remove any special characters such as symbols, punctuation, or nonstandard characters.
Rename the file using only letters, numbers, hyphens, or underscores, then upload it again.
If you are using Getty Images, wait until the service is back online and try again later.
Refresh the page and re-upload the image to confirm the issue is not temporary.
Advanced troubleshooting steps
Step 1: Re-upload the image with a clean file name
Rename the image file so it does not contain special characters, then upload it again. This is the most common fix for corrupted or missing image previews.
Step 2: Verify Getty Images availability
If the image comes from Getty Images, the issue may be caused by a temporary service outage. Wait for the service to be restored and try again later.
Step 3: Contact support
If the issue persists after renaming the file and checking Getty Images availability, contact support for further assistance. Include details about the image file name, the source of the image, and any error messages you see.
Contact support
If you still cannot upload images successfully, please contact support and provide as much detail as possible about the issue, including the affected image files and when the problem started.
Conclusion
Most image upload issues can be resolved by removing special characters from the file name or waiting for Getty Images to come back online. If neither step resolves the problem, support can help investigate further.